Supporting primary care providers and SMEs to plan and manage community emergencies, such as pandemics and bush fires
Our emergency response and planning tools, Emergency Response and Planning Tool (ERPT) and ResilienceTec, ensure organisations can recover quickly from unplanned events and business interruption to continue to support their communities, patients and customers to receive the care they need 24/7, 365 days a year, including during public emergencies.
ERPT
ERPT is a valued business continuity resource in Australia, and used by the Victorian government to support primary care providers across the state. The ERPT is particularly useful for clinicians based in remote rural parts of Victoria. It helps providers plan and prepare for issues and emergencies such as power outages, systems failures, natural hazards and pandemics. The result: a more resilient health sector and better care for people and communities.
What is the ERPT?
The Emergency Response Planning Tool (ERPT) is a cloud-based tool which assists general practices in better preparing for, responding to and recovering from the impacts of emergencies and pandemics.
The ERPT is managed by Healthpoint ANZ and was developed in collaboration with the Royal Australian College of General Practitioners (RACGP).
How does it work?
The critical information entered into the ERPT is used to create an emergency response plan which is individually tailored to your practice, providing a roadmap to recovering from emergencies.
Maintaining an up-to-date emergency plan helps ensure the safety of your staff, the smooth recovery of your practice and reduces the risk of financial loss.
To ensure business continuity, the ERPT provides suggested contingency measures for staff so that, in the event of an emergency, they will know how to respond to:
- a pandemic
- loss of power supply to the practice
- disruption to water and gas supplies
- disruption to telecommunications systems
- loss of IT systems or data
- cyber incident response
- loss of business records
- complete or partial loss of practice premises
- loss of medical supplies, equipment and furniture
- loss or non–availability of key staff
RACGP Standards and Accreditation
The RACGP Standards for general practices (5th edition) (the Standards) were launched on 26 October 2017. The Standards require practices to have a contingency plan for adverse and unexpected events such as natural disasters, pandemic diseases or the sudden, unexpected absence of clinical staff (refer to Criterion C3.3). The ERPT is one way that general practices can meet Criterion C3.3.
Subscription fee
Subscribe to the ERPT for an annual fee of $385 (including GST) and keep your emergency plan current. An up-to-date plan best positions your practice to appropriately prepare for, respond to and recover from, the impacts of emergencies within your community.
“I love it! It’s easy to use, it does [the] work for you, it’s a huge asset for our imminent accreditation and I feel better knowing that we have all the information we might need in one spot.” Practice manager, Victoria.
“We had our re-accreditation looming and I thought it would be a good idea…to be pro-active with the potential for disaster in our area – we are located in a bushfire prone area, next to a river that has had several flood warnings in the last 12 months and by a RAAF base.
I have grown to love it [ERPT]. I have copies everywhere that are updated as needed. Senior management have the password if required so I really feel like the knowledge is available when needed. For our practice it is not just for an emergency – it is something that could be used on a daily basis…it is time well invested into the continuity of the practice.” Practice manager, NSW.
What do you get with the ERPT
| Emergency Response and BCP Builder Preparing and minimising the impact of a business interruption |
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Information about organisation and staff. |
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Premises information. |
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Key contacts-providers. |
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Detailed Risk identification including:
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Unique identifiers & contract numbers. |
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Communication during and following an event. |
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Insurance. |
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Loss or non-availability of key staff. |
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Business Continuity Plan. |
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Pandemic. |
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Covid safety plan. |
ERPT Enquiries and Support
For further information or support regarding the ERPT, contact the Healthpoint ANZ team on
1800 008 384 or via email at info@healthpointanz.com.au.
ResilienceTec
ResilienceTec is our online emergency planning and business continuity tool for small and medium enterprises. It supports these organisations to build emergency preparedness and response plans to manage unplanned events, including cyber security attacks, systems outages, power failures and infectious diseases.
What do you get with ResilienceTec
| Emergency Response and BCP Builder Preparing and minimising the impact of a business interruption |
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| You get your own organisational plan: | |
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With detailed actions to protect your key infrastructure requirements to ensure your business is kept open, including:
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Management of communication to staff and customers including organisational roles and responsibilities. |
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A Business Continuity Plan (BCP) - which helps you prioritise business functions to ensure they are up and running as soon as possible. |
Plus
| Cyber Security Policy Builder Protecting your organisation from cyberattacks |
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| Incident Response Policy | |
| Password Policy | |
| Network Security Policy | |
| Network Access Policy | |
| Back-up Policy | |
| Wireless Access Policy | |
| Email Policy | |
| Payment Policy | |
| Confidential Data Policy | |
| Mobile Device Policy | |
| Data Breach Policy | |
| Cyber Insurance Policy | |
| Staff Cyber Training Policy | |
| Staff Exit Policy |
| Cyber Response Plan Minimising disruptive impact from a cyberattack |
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| Incident Response Plan with detailed list | |
| Cyber Insurance Response |
Emergency Planning Case Studies
ERPT for general practice
The Emergency Response Planning Tool (ERPT) is a cloud-based tool which assists general practices in better preparing for, responding to and recovering from the impacts of emergencies and pandemics. The ERPT is managed by Healthpoint ANZ and was developed in collaboration with the Royal Australian College of General Practitioners (RACGP).
Read more >
Victorian Department of Health provides general practices access to ERPT
The emergency response planning tool (ERPT) equips general practices to respond to all types of emergencies, to remain operational, and help meet potential surge in demand for healthcare during and after an emergency.
Read more >Emergency Planning Articles
New Covid-19 Safe plan module added to the ERPT
In February 2021 the new Covid-19 safe plan module was included into the ERPT. A Covid safety plan for businesses is mandatory in some states of Australia and this new module is designed specifically for general practice.
Read more >