Thank you Will for arranging the call to set-up our service. It was so informative and helpful. You have made my first foray into editing Healthpoint easy and happy.
Frederick
Royal Heights Doctors
Royal Heights Doctors
Connecting people, providers and communities to better care.
Our Purpose: Clear, Trusted, Equitable Access
Healthpoint exists to ensure everyone in Aotearoa can easily connect with the right health and social services – when and where they need them.
Clear, trusted and equitable access to information is at the heart of better health outcomes – for individuals, whānau and communities.
Why we do what we do
Across the motu, people rely on health and social services every day – yet finding the right information isn’t always easy.
Healthpoint removes this barrier by acting as a connector across the health system.
We believe that trusted information saves time, reduces uncertainty, supports clinical conversations and strengthens our health system for everyone.
What we do
Healthpoint delivers trusted health information and digital tools through four core products.
Healthpoint Directory
Aotearoa’s most comprehensive and trusted directory of health, social and community services.
Healthpoint API
A standards-based API that enables organisations to integrate accurate, up-to-date service information directly into their own systems, apps and platforms.
Medinz
A critical communication tool that delivers timely, prioritised clinical information to GPs and primary care providers.
ERPT (Emergency Response Planning Tool)
A digital planning tool that helps general practices prepare for, respond to and recover from emergencies and pandemics.
How We Support Providers
Providers are a central part of Aotearoa’s health network – and our tools are designed to support their visibility and effectiveness.
We help providers by:
- Increasing discoverability
- Improving information accuracy
- Reducing administrative load
- Strengthening referrals and continuity of care
- Connecting providers into national infrastructure
- Supporting preparedness and resilience
Our focus is simple: help providers do what they do best – deliver care to their communities.
Our Commitment to Equity
Equity isn’t an initiative – it’s a responsibility woven into everything we do.
We believe:
- Everyone in Aotearoa deserves clear, equitable access to trusted health information.
- Health information should reflect the diversity of our communities and meet people where they are.
- Digital infrastructure must support equity, not widen gaps.
In practice, this means:
Embedding cultural and community insight
Working with Māori, Pacific, iwi, disability and rural partners to reflect real community needs.
Making services easier to find
Improving visibility for providers serving underserved populations.
Supporting transparency and understanding
Demystifying the health system by providing clear, plain-language service information.
Using technology for social impact
Our digital tools are designed to improve equitable access – through scale, standards and consistent information delivery.
Championing system-wide collaboration
Building connections between people, providers and systems so no one is left behind.
Our Commitment to Te Tiriti o Waitangi
Healthpoint is committed to Te Tiriti o Waitangi and to supporting the health sector to meet its obligations through partnership, protection and participation.
Our commitment in practice:
Promote tino rangatiratanga and provider-led data – Service providers maintain control of their own information, supported by Healthpoint’s national governance and secure platform.
Information as taonga – We protect the integrity, privacy and cultural significance of service information.
Culturally aligned content – We work with hauora Māori providers to ensure kaupapa Māori services are visible, trusted and accessible to whānau.
Embedding Māori perspectives – Incorporating Te Reo Māori, Māori models of care, and developments such as SNOMED terminology to support culturally safe navigation.
I had the occasion to utilise the ERPT two and half weeks ago – in the early hours when our practice was broken into and set on fire. I am glad I put the time into completing the resource and used it to enact our emergency plans.
Majella
Practice Manager at BMC Doctors
Practice Manager at BMC Doctors
I have always enjoyed working with HealthPoint, you offer a vital, trusted service.
Clinical Product & Change Manager
Health NZ
Health NZ
Healthpoint gives our [Telehealth] teams confidence. When someone calls for support, we know we’re guiding them to the right care, close to home, with the most current information.
Glynis Sandland, Chief Executive Officer
Whakarongorau Aotearoa
Whakarongorau Aotearoa
We trust Healthpoint to publish high quality, relevant information about our hospital network. They have disciplined processes to keep that information up-to-date and we have confidence and trust in them as an information partner.
Ian Davis
Southern Cross Hospitals
Southern Cross Hospitals
It’s a very valuable thing to have a platform that is trusted by Māori.
Hinerangi Barr
Want to Connect with Us?
Whether you’re a provider, partner or organisation wanting to learn more, we’d love to kōrero. Contact us or Meet the team to start the conversation.
Proudly members of:
