Emergency Response Planning Tool (ERPT) – a complete emergency planning solution for general practice.
The Emergency Response Planning Tool (ERPT) helps general practices prepare for, respond to, and recover from emergencies and pandemics.
Developed in collaboration with the Royal Australian College of General Practitioners (RACGP) and managed by Healthpoint ANZ, the ERPT provides a structured, online approach to emergency preparedness and business continuity.
The ERPT is an online tool that guides general practices through the process of building a customised emergency response plan.
Each plan is individually tailored, creating a clear roadmap for maintaining operations, protecting staff and patients, and reducing financial and reputational risk.
By keeping plans current, practices can ensure:
Practices enter key information into the ERPT platform, which generates a comprehensive, individually tailored emergency plan.
The tool provides guidance, templates and contingency measures for responding to a wide range of events, including:
Developed in collaboration with the Royal Australian College of GPs (RACGP) to operationalise emergency planning guidelines for general practices.
Guides practices through creating customised emergency and pandemic plans with pre-populated content to guide users.
Covers 18 critical areas, including pandemic planning, cyber incident response, business continuity, and aggressive behaviour management.
Securely hosted in Australia, with robust privacy policies; regular cyber security testing (Penetrations tests).
Designed for general practice and primary care in collaboration with GPs and PHNs, ensuring a simple, intuitive interface and streamlined workflow.
Meets RACGP 5th and upcoming 6th edition accreditation standards and supports PHN-funded access for practices.
Video call support for plan reviews and onboarding and a dedicated helpdesk.
Fully online tool guiding practices through all planning requirements for emergencies and unplanned events.
Healthpoint manages hosting, updates, regular technical enhancements and content updates.
Business Continuity and Risk Mitigation
Sector-Wide Adoption and Trust
Sector-Improved Preparedness and Confidence
Affordable and Supported
I had the occasion to utilise the ERPT two and half weeks ago – in the early hours when our practice was broken into and set on fire. I am glad I put the time into completing the resource and used it to enact our emergency plans.
The ERPT strengthens sector-wide resilience by standardising emergency planning and reporting across regions.
Participating PHNs and health authorities benefit from:
Better sector resilience and capability because a standardised tool is being used
Analytics and reporting on plan completion and readiness
Improved response and coordination during disruptions
Shared learning through case studies and response insights
Improved engagement between PHNs and general practice
Increased understanding of the importance of emergency and business continuity planning.
Join the growing network of PHNs and general practices using the ERPT to safeguard staff, patients, and services.
