Introducing
Ask Healthpoint

It was really easy to navigate; I find the new AI agent saves me a lot of time.

Often, the first step in seeking support is the hardest. Many people don’t know where to start, and it can feel overwhelming. With an accessible tool that Kiwis can access that clearly shows them what’s available in their area, we can ensure more people get the support they need. Not knowing where to go or who to talk to has been reported as the reason for unmet mental health needs in one third of children and more than a quarter of adults. This new platform will help remove those barriers and guide people to the right support.

I was genuinely marveled by Healthpoint AI Wayfinder Assistant and how much easier it made for me to quickly finding nearby healthcare clinics. What stood out was its ability to have a natural, empathetic, yet professional conversation in my own native language (Chinese). As someone navigating healthcare where differences in language and culture may not always be the easiest to express concerns in, this gave me greater confidence and reassurance by guiding me towards healthcare providers who could support me culturally and linguistically, making healthcare more accessible. Thank you, Healthpoint, for being a forward-thinker and innovator, pioneering a more inclusive approach to healthcare navigation, especially for people whose first language is not English. This kind of support can make a real difference for the diverse communities in Aotearoa New Zealand.

Ask Healthpoint’s AI Navigator represents an important advance in how people interact with the health system. By streamlining the process of finding relevant local services, including community and kaupapa Māori options, it helps whānau cut through the noise and quickly access the support they need. Clinicians can also feel confident recommending Ask Healthpoint, thanks to safety guardrails that ensure results are limited to services within the Healthpoint database. This means information remains both accurate and up to date. There is also significant potential for collaboration with Healthify. By integrating Healthify’s trusted content into the Ask Healthpoint Navigator, when someone searches for information about common health concerns like ear aches or urinary tract infections, users can gain clear guidance on self-care and home treatment, learn when to seek medical attention, and understand important symptoms to monitor. This approach would not only enable whānau to make more informed help seeking decisions but also enhance equity of access, patient safety and potentially overall health outcomes.

If you're not familiar with the health system, it can be hard to know where to start. Ask Healthpoint connects people to the right service, in plain language in their first language, they can simply ask their question. So, more people can connect with the care that's local and right for them.

The information is set out clearly and uses easy-to-understand language, making it easier for people to find and understand the support available to them.