FAQs

Healthpoint is a New Zealand operated digital health organisation that connects people to care by making information about health and social services visible, accurate, and easy to access. We support the public, clinicians, planners, and digital systems with trusted service information, national directory infrastructure, and clinical communication tools that strengthen the health system across Aotearoa.

Healthpoint provides:

• Healthpoint Directory – New Zealand’s most comprehensive directory of health and social services
• Healthpoint API – real time service data for use in digital tools, platforms, and systems
• Medinz – a secure clinical messaging service used to deliver urgent, targeted communications to primary care and community providers

Together, these services support service visibility, coordination, and confident decision making.

Healthpoint is used by:

• Members of the public and whānau searching for services
• Clinicians and referrers supporting patient navigation
• Private health and social service providers seeking visibility
• Public sector organisations commissioning, promoting, or funding services
• Digital health platforms integrating trusted service data

Our services support both privately funded providers and publicly funded initiatives.

A paid Healthpoint Directory listing helps private providers:

• Be easily found by people actively seeking care
• Share accurate, current service information in one trusted place
• Reach referrers, whānau, and system partners using Healthpoint data
• Reduce duplication by maintaining a single source of truth

Healthpoint is widely used and trusted, making it a powerful channel for visibility and connection.

Public sector organisations partner with Healthpoint to:

• Sponsor and promote commissioned services on the Directory
• Improve equitable access to services across regions and communities
• Provide consistent, trusted information wherever people seek care
• Support national, regional, or targeted initiatives and campaigns

Healthpoint enables public investment to achieve greater system wide impact.

The Healthpoint Directory is New Zealand’s most comprehensive and up to date source of health and social service information. It supports:

• Service discovery for the public
• Referrals and care coordination for clinicians
• Visibility of commissioned and private services
• Integration into national digital health systems

It is designed to support equity, accessibility, and consistency across the motu.

The Healthpoint API allows organisations to integrate Healthpoint’s real time service data directly into their own systems—such as websites, apps, referrals tools, booking platforms, and analytics solutions.
It is used by:

• Government agencies
• National and regional digital health programmes
• Telehealth and insurance platforms
• Health and social care system partners

The API helps reduce duplication and ensures service data stays current wherever it appears.

No. Healthpoint complements existing systems.

We provide trusted service information and communication tools that integrate with and support other digital platforms, rather than replacing them. This allows organisations to build on existing investment while improving consistency, visibility, and interoperability.

Medinz is a secure clinical messaging service co designed with the health sector to deliver timely, targeted information to primary care and community providers.
It is used for:

• Urgent clinical and public health communications
• Disruption and emergency response
• Operational updates affecting patient care

Medinz helps reduce message overload and ensures critical information reaches the right people, at the right time.

Medinz is used by public health and commissioning organisations to communicate with:

• General practices
• Community pharmacies
• Urgent care clinics
• Hauora Māori and community providers
• Aged residential care and other frontline services

It supports both national coordination and regional governance needs.

Healthpoint is committed to supporting equitable access to care by:

• Providing consistent service information nationwide
• Supporting kaupapa Māori and community led providers
• Enabling accessible, language aware, and inclusive navigation
• Reducing information gaps across regions and populations

Our services help ensure people can find care regardless of where they live or how they access health information.

You can get started by:

• Enquiring about a Directory listing for your service
• Partnering to sponsor or promote services for a population or region
• Using the Healthpoint API in your digital platform
• Adopting Medinz for clinical or operational communications

Our team will work with you to understand your goals and recommend the right approach.